Website Transfer Service

Need to move your website from another hosting provider to HostPoppy? Say goodbye to the hassle and stress! Let our web experts take care of the transfer for you. All we need are the details of your current hosting provider and the site you want to migrate.

In this article, we'll walk you through the website transfer process, what information we need from you, and answer some of the most frequently asked questions.

What is HostPoppy’s Website Transfer Service?

Best For: A business owner moving to HostPoppy that has a WordPress site with another cPanel host and is looking for a stress-free transition with little or no service interruption.

How much does a Website Transfer cost?

We offer one complimentary migration with every hosting plan! This includes straightforward transfers, such as moving a site from a cPanel host with full backup capabilities or a simple WordPress site from DirectAdmin.

While most sites qualify for a free transfer, highly customized websites or those hosted on proprietary server architectures may not be eligible. If your transfer is more complex, we can assist through our Hourly Website Development program.

Unsure if your transfer is simple or complex? Just submit a Website Migration Request, and a HostPoppy Website Transfer Specialist will evaluate your current site. If a more complex transfer is required, we’ll reach out with a cost estimate.

Can all sites be transferred?

Most sites can be migrated, but some web hosts and those built on proprietary applications may not support transfers. Unsure if your current web host or site allows migration? Simply submit a Website Migration ticket, and one of our Website Transfer Specialists will check its eligibility for you.

What if I have multiple websites or am currently with more than one host?

HostPoppy offers complimentary Website Transfer service for one eligible site per hosting plan you purchase. If you have additional websites, we’d be happy to assist with their transfer through our Hourly Website Development program.

What information will you need from me?

To review or process your transfer request, we'll need the following details:

• Your current hosting provider
• Your admin login credentials
• The type of site you’ll be migrating

To help avoid any unnecessary delays, please disable two-factor authentication with your current hosting provider.

How long does the migration take?

Simple migrations typically take up to two business days from the submission of your request. For complex transfers involving customized sites or those from hosts using proprietary software, the timeline may vary. If you choose to use our Hourly Website Development program for a complex transfer, your Website Transfer Specialist will provide a time estimate based on your specific situation.

Will my site go down during the transfer?

No, your site will remain accessible to the public while the transfer is in progress. However, we recommend that you avoid making any updates to your site until you receive confirmation that the transfer is complete. This helps ensure that no work is lost during the migration to HostPoppy's servers.

In rare cases—such as if your site accepts user posts or includes a forum—we may suggest placing your site into maintenance mode. If this is necessary, your Website Transfer Specialist will provide guidance on the steps you should take.

Is there anything I should do before submitting my transfer request?

Yes, it’s always a good idea to back up your site and its files before submitting your request. This ensures that you have a secure copy of your data just in case.

Great, how do I submit a transfer request?

Your first step will be to register a hosting account.  Once you've registered your hosting account, you may submit a Website Migration support ticket by logging into your HostPoppy account and using the steps below.

If you have any additional questions, don't heistate to speak with a HostPoppy team member at (415) 520-4678.