Account login issues occasionally happen. This article will cover the common account access issues and how to resolve them.
I forgot my password
If you’re having trouble logging into your account you can easily and securely reset your password at any time. Please use the following steps.
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Submitting a Password Reset Request |
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Step |
Action |
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1 |
Navigate to HostPoppy.com and then select My Account. |
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2 |
Select Forgot your Password? |
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3 |
Type the email address that is associated with your account. |
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4 |
Select Reset Password. |
Less than a minute after submitting your address you should receive an email from us. That email will contain a link that, once clicked, will allow you to establish a new account password. After selecting a new password, you’ll now be able to log into your account.
Note: If you do not receive a password reset email within 1-2 minutes of submission, or if you can’t recall which email address we have on file, please contact us at (415) 520-4678 and one of our team members can assist you.
I don’t recall my user ID
Your account’s username will always be the primary email address we have on file for you. If you cannot recall which email address we have on file or you are having other login issues, please contact us at (415) 520-4678 during business hours and a HostPoppy team member will be happy to assist.
For your account’s protection, several unsuccessful password attempts may result in a temporary IP ban. This means that subsequent login attempts will not be allowed and a self-service password reset attempt cannot be attempted. If your IP has been banned please call us at (415) 520-4678 and a HostPoppy team member can help you access your account.